Terms and Conditions between client and White Horse Web Ltd Company Registered in Wales No 06333937

Pricing

1 Page Domain includes an email forwarder which we configure for you - £2.50 per month

DIY website - includes a free version of the best selling Website Builder Plus - click here for demo. includes 5 email forwarders which we configure for you and 1gb of storage - £99 one off set-up fee plus £6.99 per month

Personal sites & Small Business without support - includes 5 email forwarders which we configure for you and 1gb of storage - website fee from £350 plus £6.99 per month. Support charged at £25 per hour, if required.

Personal sites & Small Business with support - includes 5 email forwarders which we configure for you and 1gb of storage - website fee from £350 plus £10.00 per month (or £110 per annum if paid annually in advance). No charge for support or reasonable updates to your site. POP 3 accounts - see below. Our £10 per month (or £110 per year) hosting represents business hosting for your website and business hosting for your email accounts, up to 500 mb per email account ( or email forwarding if required). Additionally this also gives what we call incidental website updates. It is costed to represent about an hour and a halfs work a year, spread throughout the year eg updating a page, adding a picture or a downloadable attachment, adding an email account for you etc. it does not include generally adding a new web page, redesigning the site, search engine work. We are flexible about this, but if time spent has significantly exceeded the annual thresholds, we do reserve the right to charge at £25 per hour

We offer the above hosting for website and emails with no support form£6.99 per month, £84 a year. We give you full access to add email accounts yourself, if need be. Updates charged at £25 per hour.¨


Photographers Starter Business plan with support - includes 5 email forwarders which we configure for you and 1gb of storage - website fee from £350 plus £10.00 per month (or £110 per annum if paid annually in advance). No charge for support or reasonable updates to your site. POP 3 accounts - see below

Photographers Business plan with support - includes 5 email forwarders which we configure for you and 3gb of storage (includes cached pictures) - website fee from £350 plus £25.00 per month . No charge for support or reasonable updates to your site. POP 3 accounts - see below Photographers Mega plan with support - includes 5 email forwarders which we configure for you and 10gb of storage (includes cached pictures) - website fee from £350 plus £40.00 per month . No charge for support or reasonable updates to your site. POP 3 accounts - see below Domain name - .com, .net, .org £12.50 per annum, .co.uk and .org.uk £9 per year, preconfigured to your site by us. Other international domains, please contact us for a price POP 3 Email boxes - we provide mailboxes with 400 mb storage in each. We will give you the settings for outlook, outlook express, windows mail etc. Configured by you - set-up fee - free with our Personal sites & Small Business with support plan (max 5 boxes) Configured by us - set-up fee - £20 per box Personal sites & Small Business with support plan. Ongoing support of these accounts either £1 per month per mailbox if you require support - other any issues will be charged at £40 per hour. You will need to download a remote desktop application, Teamviewer, for us to support you remotely


    Transfer away £10 admin fee
    Transfer in - £10 admin fee - you may have to pay your previous provider a transfer fee also
    If you opt for the £110 annual in advance and leave, there is no refund
    If you are paying your hosting monthly then we require a written cancellation request 3 months prior to your cancellation date
    Domain names are registered by default in our name. We act as Nominee for you, thereby holding the domains on your behalf. You remain the beneficial owner of the domain.
    Payments - recurring invoices - you will need a PayPal account to collect your subscription. One-off payments can be made online with a debit or credit card.
    Storage limits - these apply to files which must be published on your website - you may not use storage for backups or non-published material. We reserve the right to suspend your account in the case of abuse
    We do not limit bandwidth, although if abused with excessive video content (please agree with us first), we reserve the right to suspend your account
    Adult material is strictly prohibited

Other bespoke jobs to be agreed by client and White Horse web Ltd on a per job basis.

Complaints to be emailed to web@whitehorsegroup.co.uk within 30 days of any issues arising.